We are open, click here for our COVID guidelines.

We are looking to expand our front of house team at our St Neot's practice.

We have a client care vacancy at our St Neots practice for 27.5 hours a week.

  • Monday to Friday
  • One evening every other week
  • 1 in 4 Saturday mornings 

Benefits

  • 25 Days holiday per annum (Pro Rata)
  • Day off for your birthday
  • Supported training and personal development opportunities
  • Staff discount
  • Cycle to work scheme

If this sounds suitable for you, please enquire at reception or send your CV and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

Key Responsibilities

Personal Specification

You should be enthusiastic, driven and strive to deliver the best customer service experience. You should be able to think on your feet, be a quick problem solver and be calm in challenging situations, remaining professional at all times.

Your main responsibilities:

  • Answering the phone in a polite and friendly manner, dealing with any enquiries and booking appropriate appointments, using our in-house system.
  • Managing the diaries effectively and ensure the smooth running of vets and nurses consults.
  • Helping to assist with administrative duties including answering email enquiries and online booking requests.
  • Taking payments over the phone.
  • Transferring calls to the appropriate person.
  • Have a clear speaking voice and be empathetic and sensitive at certain situations.
  • Have a full clean driving license.